Shipping policy

Order Processing Time

We dispatch orders Monday to Friday. Order by 11:00 for same day dispatch. Orders are not dispatched on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates for UK Mainland

Shipping charges for your order will be calculated and displayed at checkout.

• Royal Mail Tracked 48 (1-3 Business Days): FREE on orders over £45
• Royal Mail Tracked 24 (1-2 Business Days): £3.95
• DHL (Next Working Day): £5.95
  

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped. If you opted to pay for special delivery or a courier service you will receive confirmation of your tracking number(s). The tracking number will be active within 24 hours.

Damages 
PLOT Roasting is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

INTERNATIONAL SHIPPING POLICY

PLOT Roasting ships freshly roasted coffee worldwide from our roastery in London. All international orders are dispatched using Royal Mail International Tracked services and include a tracking number so you can follow your parcel to your door.

Duties & Taxes

Whether duties and taxes are collected at checkout or on delivery depends on your location. We have structured our international shipping to be as transparent as possible — where we can pre-pay or collect VAT and duties upfront, we do.

European Union & Ireland

We are registered under the EU Import One Stop Shop (IOSS) scheme. For all EU orders with a goods value under €150, VAT is collected at checkout at your country's applicable rate. Your parcel will clear customs without any additional charges on delivery.

For EU orders with a goods value over €150, your parcel is shipped on a Delivered Duty Unpaid (DDU) basis. Your local customs authority may charge import VAT and duties on arrival. These charges are outside our control and are the customer's responsibility.

Tip: our standard 250g bags are priced well within the €150 IOSS threshold. If you're ordering in bulk and want to stay under the threshold, please get in touch before ordering.

United States

All orders to the United States are shipped Delivered Duty Paid (DDP). The price you pay at checkout is the total cost — no additional customs charges, duties or import taxes will be due on delivery.

Norway

Norway operates its own VAT pre-registration scheme (VOEC) equivalent to IOSS. Norwegian VAT is collected at checkout and your parcel will be cleared by customs without additional charges on delivery.

Switzerland

Orders to Switzerland are shipped with duties and VAT pre-paid. No additional charges will be due on delivery.

Canada, Asia, Middle East, Latin America, Caribbean & Africa

Orders to these destinations are shipped on a Delivered Duty Unpaid (DDU) basis. Your parcel may be held by your local customs authority, who may charge import duties, taxes and a handling fee before releasing it for delivery. These charges are the customer's responsibility and are not included in the price paid at checkout.

We are unable to predict the exact amount of any customs charges, as these vary by country, product category and order value. We recommend checking with your local customs authority before ordering if you are unsure.

HS Codes

The following commodity codes appear on the customs declaration (CN22/CN23) accompanying every international parcel:

0901.21 — Roasted coffee, not decaffeinated (all coffees except Nightcap)

0901.22 — Roasted coffee, decaffeinated (Nightcap)

Estimated Delivery Times

All times are working days from dispatch. Coffee is typically roasted and dispatched within 1–2 working days of your order. Delivery estimates are guidelines only — delays may occur due to customs processing, local postal services, or circumstances outside our control.

 

Destination	Est. delivery	Duties & taxes
Ireland	2–4 working days	Included (IOSS)
European Union — orders under €150	3–7 working days	Included (IOSS)
European Union — orders over €150	3–7 working days	May apply on arrival
Norway	3–7 working days	Included (VOEC)
Switzerland	3–7 working days	Included (pre-paid)
United States	5–10 working days	Included (DDP)
Canada	7–14 working days	May apply on arrival
East Asia (Japan, South Korea, China, Hong Kong, Taiwan, Singapore)	7–14 working days	May apply on arrival
Australasia, Southeast Asia & South Asia	7–21 working days	May apply on arrival
Middle East	7–14 working days	May apply on arrival
Latin America & Caribbean	10–21 working days	May apply on arrival
Africa	10–21 working days	May apply on arrival

 

Working days exclude weekends and UK public holidays. East Asian and Australasian destinations can often arrive faster than the upper estimate.

Tracking Your Order

All international orders are dispatched with Royal Mail International Tracked service. You will receive a tracking number by email once your order is dispatched. You can track your parcel at royalmail.com or via the tracking portal of your local postal carrier (e.g. USPS in the USA, Australia Post in Australia, La Poste in France).

Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe, please contact us at shop@plotroasting.com. Please be aware that Royal Mail does not classify a parcel as lost until:

20 working days from dispatch for UK & European destinations

25 working days from dispatch for all other international destinations

We are unable to raise a claim or arrange a replacement before these timeframes have elapsed. We appreciate your patience — the vast majority of parcels arrive within the estimated window.

Refused Deliveries & Returned Parcels

If a parcel is returned to us because customs charges were declined, a delivery was refused, or an incorrect address was provided, we are unable to refund the original shipping charge. We will contact you to arrange a reship at cost, or refund the goods value only.